From the course: Leading in Government
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Learn to listen
- Town halls, customer service call centers, public meetings, team meetings, and social media, what do these all have in common? They're all opportunities for leaders and government to listen. Much has been said about a publics leader's need to communicate, but good communication is a two-way street. It's a dialog. To ensure that our government is of the people, by the people, and for the people, leaders in government must first listen. Leaders in government need to listen to know how to improve issues surrounding the products and services they provide. By listening, you can learn how to communicate with legislators to effect change and improve working, playing, and living in your community. By listening to your peers and counterparts in other levels of government, you'll learn how they've approached similar situations and worked to improve the standard of living in there communities. When you listen to your team, you'll get their perspective on ways to improve the work they do. Share…
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