From the course: Lean Six Sigma: Define and Measure Tools

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Lean and process metrics

Lean and process metrics

From the course: Lean Six Sigma: Define and Measure Tools

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Lean and process metrics

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- When I stand in line to go through airport security, there is usually a long queue, and a long wait. And the wait is even more frustrating if I see airport security personnel milling around, not operating the available, unused scanners. In this common experience, we see many opportunities for measuring and improving the process. There are metrics to measure how well any process flows. Lean and process flow metrics include, Work In Process, or WIP, or whip. Processing Time, Lead Time, Cycle Time, Throughput, and Pack Rate. Work In Process, or WIP, are all the items being processed, and the items between processing steps, waiting to be processed. For example, if you are in line, the WIP is a total count of the number of travelers being processed, plus those standing in line, waiting to be processed. It is the total number of travelers at the airport security checkpoint. Processing Time is the time that an item or transaction is actually being worked on, or processed. In our example…

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