Learn about Lean and process flow metrics.
- When I stand in line to go through airport security,…there is usually a long queue, and a long wait.…And the wait is even more frustrating…if I see airport security personnel milling around,…not operating the available, unused scanners.…In this common experience, we see many opportunities…for measuring and improving the process.…There are metrics to measure how well any process flows.…Lean and process flow metrics include,…Work In Process, or WIP, or whip.…
Processing Time,…Lead Time,…Cycle Time,…Throughput,…and Pack Rate.…Work In Process, or WIP, are all the items being processed,…and the items between processing steps,…waiting to be processed.…For example, if you are in line,…the WIP is a total count of the number of travelers…being processed, plus those standing in line,…waiting to be processed.…It is the total number of travelers…at the airport security checkpoint.…
Processing Time is the time that an item…or transaction is actually being worked on, or processed.…In our example, processing time is the time…when your identification is checked…
Author
Richard Chua
Released
7/31/2018- Explain how Lean Six Sigma can be characterized.
- Name examples of the Critical-to-Quality (CTQ) requirement.
- Recognize an alternate term for a swimlane process map.
- Explain the concept of repeatability.
- Recall what happens as variation increases.
- Relate how to compare variation in process performance.
- Identify what Cp is.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Lean Six Sigma Overview
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Lean4m 11s
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Six Sigma3m 21s
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Lean Six Sigma3m 34s
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2. Define Phase
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Project charter3m 49s
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SIPOC3m 56s
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VOC and CTQ5m 2s
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Cost of poor quality3m 36s
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3. Measure Phase
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Process mapping4m 35s
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Value stream mapping6m 28s
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Lean and process metrics5m 25s
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Descriptive statistics6m 11s
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Pareto charts3m 58s
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Conclusion
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Video: Lean and process metrics