How can public leaders lead through trends and change? In this video, the instructor uses examples to discuss how to keep abreast of legislation and environmental, political, and public trends. She also looks at how these may impact existing and expected policy, regulations, and laws at the various government levels.
- Can you name three trends that have affected customer service in government? If you said technology, you're right. That is one, but there are a lot more. Every year there are reports, websites, panels and conferences that deal with the top trends affecting government. So how can you as a public leader keep track of all of this information? You've got to plan for it. So let's talk about how you can create a plan to keep abreast of, and lead through, these trends and changes. Start by recognizing trends and anticipating change.
Keep abreast of legislation, environmental policies politics and public trends by making it part of your work. Do it yourself by scheduling time each day to scan newspapers, websites, podcasts, blogs and social media or assign that task to someone on your team. Then develop your plan by asking yourself how this trend might impact laws and regulations. Discuss it with your team, senior leadership and your customers and partners.
Then make recommendations about how to integrate these trends into the service you're providing your customers and share your ideas. In fact, to lead your team through the changes you need to communicate, communicate, communicate to everyone. For example, when the trend of web-based services was at it's height the city of Boston decided to change one aspect of their customer service. The chose to offer digital copies of birth certificates via the web. They consulted with their finance and IT security experts to ensure they could collect payments through an app and that the data collected would be kept secure.
They also partner with a private firm to use the app technology. Throughout the process they communicated internally and externally to keep their partners and the public in the loop. The world is always changing and critical to being a leader in government is to find a way to keep track of trends and how they will affect your work. Once you've anticipated and planned for changes you can then effectively lead your team to success.
- Connecting vision to mission in government
- Translating work objectives into plans
- Budgeting for public leaders
- Developing and motivating employees
- Boosting your listening skills
- Presentation skills for government leaders
- Leading through trends and change
- Making timely and thoughtful decisions