From the course: Leading in Government
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Leading through trends and change
From the course: Leading in Government
Leading through trends and change
- Can you name three trends that have affected customer service in government? If you said technology, you're right. That is one, but there are a lot more. Every year there are reports, websites, panels and conferences that deal with the top trends affecting government. So how can you as a public leader keep track of all of this information? You've got to plan for it. So let's talk about how you can create a plan to keep abreast of, and lead through, these trends and changes. Start by recognizing trends and anticipating change. Keep abreast of legislation, environmental policies politics and public trends by making it part of your work. Do it yourself by scheduling time each day to scan newspapers, websites, podcasts, blogs and social media or assign that task to someone on your team. Then develop your plan by asking yourself how this trend might impact laws and regulations. Discuss it with your team, senior leadership and your customers and partners. Then make recommendations about…
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