From the course: Communicating with Empathy

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Laying the foundation for positive communication

Laying the foundation for positive communication

From the course: Communicating with Empathy

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Laying the foundation for positive communication

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- You can't build a house on sand. No matter how structurally sound the walls are, the base is unstable and the house will quickly fall. This same sentiment goes for being an empathetic communicator. If you want to improve upon your communication, you must first lay a foundation for empathy. The first way to do this is to pay attention. Be a fly on the wall. Whether you're on the train during your daily commute or taking your lunch break or simply walking through the halls at work, spend time observing other people in conversations. Pay attention to their body language and their eye contact. Observe how people listen to others and how they speak to others. Here's an example. When two people are engaged in conversation, look closely at how eye contact plays a role in the way both people respond to the other person. Is person A continuously avoiding eye contact? How does person B feel about that? Are they annoyed? Are…

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