Sometimes your team members simply do not have the ability to do the job. Sometimes performance expectations are unmet simply because of a lack of ability and nothing to do with attitude, motivation, desire, or effort. In this video, explore a few strategies for guiding these team members to be more successful.
- Sometimes, we have team members … that have a desire to do great work. … They are really motivated … and they're humble in their trainings. … But there are still some performance issues. … These team members are struggling to perform well. … Author Patrick Lencioni attributes this … to a lack of smartness or ability to actually do the job. … So how do we give feedback and help improve performance … for team members that want to do well, … but are simply lacking in ability? … First, talk to the team member … and identify specifically where the disconnect is … and understand where the performance issues lie. … Perhaps the team member doesn't fully … understand the training. … Perhaps the team member is having trouble … completing the training to satisfaction. … Try to get as specific as possible … into where the disconnect is in meeting performance metrics. … If this person genuinely wants to improve, … then they will more likely be open to an honest … and transparent discussion to find the best way …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
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