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Labeling, mirroring, and silence

Labeling, mirroring, and silence: Conflict Resolution Foundations
Labeling, mirroring, and silence: Conflict Resolution Foundations

When you’re trying to solve a sticky issue, labeling, mirroring, and silence are three listening skills that help you build tactical empathy and discover information that will help move the conversation from intractability to workability.

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Skill Level Beginner
51m 13s
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Skills covered in this course
Business Business Skills Communication Marketing

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