- Once you've established and identified the strategic learning objectives for the organization, the next step is to break them down into smaller, measurable learning objectives. I call this process creating a bill of learning. A bill of learning is similar to a bill of materials used in manufacturing organizations. In a manufacturing organization, a bill of materials informs the organization of all the raw materials and subassemblies needed for the final product. Then, instead of ordering each individual raw material or subassembly, the organization simply orders the end item which is exploded into all the required parts. A good example of this is a bicycle. A manufacturer of bicycles would not individually order spokes. Instead, they would forecast the number of bikes required based on actual and anticipated bike orders. Their electronic system would then determine the number of wheel assemblies needed based on the number of bikes ordered and then determine how many spokes were needed. The process of moving from the number of bikes to the number of wheel assemblies to the number of spokes is called exploding a bill of materials. In knowledge requirements planning, the explosion process informs the organization of what learning objectives need to be met at all levels of the organization. This means a person sitting in a classroom who asked, "Why do we need to know this?", can be shown what she is learning and how it supports the strategic goals of the organization. Walking back up a bill of material or a bill of learning is called pegging. An instructor can peg a learning requirement directly to a strategic objective using this process. Let's walk through an example. Say the strategic goal of the company is to differentiate our products through quality. Your strategic learning objective might be to teach employees how to reduce manufacturing related mistakes. To teach employees how to reduce those mistakes, you might need the employees to follow the correct manufacturing process. And, in order to do that, they would need knowledge of how to perform properly the assembly process. Which feeds into the larger manufacturing process. And to do that, they would need to know how to properly follow the standard operating procedures. And they would need to know how to identify and correct mistakes. Therefore, you might implement a training program to help employees identify and correct mistakes within that manufacturing process. You would do this because if the employee learned to do that, it will provide them with the knowledge of how to properly perform the assembly process. Knowing how to properly perform the assembly process will help them follow the correct manufacturing process, which will reduce mistakes. Reduced mistakes will differentiate your product through a higher level of quality. Use bills of learning as a tool to link the strategic goals of your organization to specific learning objectives.
- Building competitive advantage through L&D
- Meeting customer needs
- Adopting new technologies
- Rating your organization's L&D maturity level
- Aligning learning goals and business goals
- Monitoring L&D performance with analytics