This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.
Skill Level Beginner
- This is an audio course. No need to watch, just listen. Welcome to the latest edition to LinkedIn Learning podcasts. We've curated some of the best business podcasts and made them even easier to listen to. Each episode is split into sections, use the links in the contents area to skip to whichever section you like. We're always looking for new ways to help you learn and we'd appreciate your feedback. Thanks for listening. - As a starting point, how might you suggest we kind of gauge where we are today with someone's influence skills in terms of like, how do I know if I'm amazing at influencing or terrible at influencing or in the middle? Because I think all of us just in real life, no matter how amazing you are, sometimes people are going to say no, so how'd you interpret? Like does a given person have a lot of room for improvement or not so much and one of the tell-tale indicators? - Tremendous amount of room for improvement. I've been teaching this for more than 15 years, I wrote a book on it and I still am growing or I still sometimes have somebody point out something I'm like oh, that's a great point, I didn't actually see that. So I think if I can be deeply immersed in it like this and still say I'm growing and getting better all the time well then people who haven't immersed themselves they've got even more room to grow. - Certainly. Well also, so that's one principle, maybe let's zoom out a little bit. So you unpack a lot of this in your work, and one of your books that influenced people, powerful everyday opportunities to persuade their last to get ethical. So, how would you maybe organize or share the main message as we dig into this? - Well, the subtitle, as you said, powerful, everyday opportunities to persuade that are lasting and ethical, that's really foundational to what I talk about because I tell people it's powerful because it's research-based. This isn't somebody's good advice, this is backed by empirical data, it's an everyday skill. I mean, most people realize if they want to be successful at work, they need to get people to say yes to them, but when they go home, life's more peaceful and happy when they can get those people around them to say yes, so it's an everyday skill. The real opportunities are the fact that, going back to what you asked at the beginning, do people have room for improvement? Most people don't know the language of influence, and until you can label something, you usually don't start seeing it with any consistency, but once you learn the language and you can label things, you would be amazed at how often you understand how the sales person's trying to get you to buy, marketers trying to get you to the store, politicians trying to get you to vote for him or her. So you begin to see these opportunities and then even when it comes to persuasion, most people don't really have a handle on what that is. If I ask people, what is your definition of persuasion? What I hear most often is to convince somebody or change somebody's thinking and that sounds good Pete, until you ask this follow-up question. If you tell your son or daughter clean your room, do you want them to say, A mom or dad that's a good idea, or B get in there and clean their room, and everybody gets it, they want them to change their behavior and when I talk about persuasion, it's about changing behavior, getting people to do something that they wouldn't do if you had not asked. So it really comes down to the ask. And if we do it well, it can have a lasting impact on people and certainly we want to be ethical when we do it.