From the course: Quality Management Foundations
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Juran's planning for quality
From the course: Quality Management Foundations
Juran's planning for quality
- A quality product does exactly what it's intended to do. That straightforward definition of quality was introduced in the 1950s by Joesph Juran, one of the best known experts in the world. He wrote a quality control handbook in 1951 and professors still use those principles in college classrooms today. But he's most widely known for his 1988 book, Juran's Planning for Quality. In this book, he introduces a formal framework for quality management. His view of quality centers on four basic concepts. Most importantly, quality is defined as fitness for use, meaning the product does what it's designed to do. In a factory, for example, the product must meet engineering specifications in every step of the process. That means you can eliminate defects and deliver a product that works correctly every time. Juran's view also emphasizes understanding what the customer needs. Quality is making sure the products and services you create, satisfy customer requirements. It's safe to say, most…
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