From the course: Difficult Conversations: Talking about Race at Work
Joint problem-solving
From the course: Difficult Conversations: Talking about Race at Work
Joint problem-solving
- With joint problem solving, what we're doing is we're inviting the other person into the process. We're saying, "Hey, you have something to contribute, "I have something to contribute, "let's work together to try to find a solution that works." And if you do this the right way in these conversations, it can feel like a brainstorming session, so they give some solutions, you give some solutions. And it's so important to do this because collaboration builds commitment. If they feel like they had a part in the process, it makes it a lot more likely that they're going to commit to the plan for the longterm. But if they feel as though you forced the idea or the solution onto them, then they're going to resist and it makes it less likely for them to comply down the road. So we want to bring them into the process. And as an added bonus, it actually makes the ideas better because they're coming at it from a different perspective, you're coming at it from a different perspective, and then when you work together, you can fill in those holes into solutions and come up with a better end product.
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