As you begin to investigate and explore the process, learn why it's critical you work with the stakeholders to better explore opportunities.
- You've now scoped your improvement project,…so it's time to get to work.…It's now time to begin your investigation.…You need to investigate the present process…in a more detailed fashion.…Find the strengths and weaknesses in relation…to the desired state.…What are some possible ways to eliminate the weakness?…New technology, employee training, a new facility.…As we work towards a solution,…we'll then want to research those technologies,…training, and facility options.…
Coming up with ideas might be easy…but making those ideas fit our timeline and budget,…that could be difficult.…A good change agent analyzes a number of options…to see which is the best fit and remember,…a good change agent seeks feedback.…As you investigate strengths and weaknesses,…as you consider options for improvement…and resource requirements, you must remember…to share your progress and listen to their feedback.…Again, let's try and understand…the real life complexity of this.…
Let's return to our example.…The project of self-improvement.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
-
Introduction
-
1. Business Process Basics
-
What is a business process?1m 49s
-
-
2. Bad Business Processes
-
Cow path theory3m 22s
-
3. Being a Good Change Agent
-
Become a change agent2m 15s
-
-
4. Tools and Techniques for Improving Processes
-
Tool: Block diagrams2m 41s
-
Technique: Manage your scope1m 38s
-
5. The Process for Improving a Process
-
Case study: Desired state3m 27s
-
Gap analysis and scope2m 26s
-
Develop process solutions2m 25s
-
Process implementation plan2m 25s
-
-
6. Selling Your Solution
-
Get their attention1m 53s
-
Convince your audience2m 49s
-
Make the idea real1m 43s
-
-
Conclusion
-
Next steps43s
-
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.
Share this video
Embed this video
Video: Investigate, research, analyze, and share