As you begin to investigate and explore the process, learn why it's critical you work with the stakeholders to better explore opportunities.
- You've now scoped your improvement project,…so it's time to get to work.…It's now time to begin your investigation.…You need to investigate the present process…in a more detailed fashion.…Find the strengths and weaknesses in relation…to the desired state.…What are some possible ways to eliminate the weakness?…New technology, employee training, a new facility.…As we work towards a solution,…we'll then want to research those technologies,…training, and facility options.…
Coming up with ideas might be easy…but making those ideas fit our timeline and budget,…that could be difficult.…A good change agent analyzes a number of options…to see which is the best fit and remember,…a good change agent seeks feedback.…As you investigate strengths and weaknesses,…as you consider options for improvement…and resource requirements, you must remember…to share your progress and listen to their feedback.…Again, let's try and understand…the real life complexity of this.…
Let's return to our example.…The project of self-improvement.…
- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.