From the course: Retail Customer Service Management and Coaching
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Instill confidence in your young employees
From the course: Retail Customer Service Management and Coaching
Instill confidence in your young employees
- How do you get a millennial to perform to the best of their ability? As a manager of a young team, this answer is crucial to your success, and it's easier than you might think. If you want to get the most out of your young team, you must be able to instill confidence in each and every employee. How do you do that? There are three ways. First, you need to have a clear, specific, and easy-to-follow training program. A lot of your young team members lack work experience and skills. When you have a solid training program, it gives your employees the confidence to know that they're doing their job correctly. Video training, one-on-one sessions, and training manuals are all great ways to train your young employees. Second, implement a mentor program to help train new employees. A mentor is a senior employee or manager that the trainee can go to with any questions for guidance and advice. Shadowing is a great way to implement a mentor program. Shadowing's when the new employee follows the…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.