From the course: Innovative Customer Service Techniques
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Increasing teamwork between departments
From the course: Innovative Customer Service Techniques
Increasing teamwork between departments
- Have you ever experienced a service failure because something just fell through the cracks? Perhaps you've seen this in your organization. You did what you needed to do but someone else dropped the ball. Or it might have been nobody's fault. It could've just been the system that was broken. Teamwork is the key of preventing many of these situations especially when multiple people are required to deliver service. If you buy a piece of furniture, there are multiple people who must work together from the time of purchase until the time your furniture is delivered to your home. If you go to the doctor, there are multiple people who must work together to ensure you and your insurance company are billed correctly for your visit. Even making this training video requires multiple people to work together. So how do problems happen? It can be easy to get frustrated and assume that someone else on the team just doesn't care…
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