From the course: Unlock Your Team's Creativity
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Increase team agility
- In its early days, Southwest Airlines faced the dilemma of either selling one of its planes or facing bankruptcy. They sold the plane. That choice forced Southwest to speed up its boarding process so it could achieve the same number of flights with one less plane. And that constraint is what led it to the radical idea of unassigned seating. Southwest's agility supports the premise that innovation is more likely to come from constraint than abundance. When we have everything we need, we tend to think about our products, tools, and resources, within the boundaries of their standard functions. When we have to work with less, we shift into a constraint mindset that helps us find inventive ways to use what we have. Constraints usually provide us with a starting point to work from, a problem to solve, a deadline to meet, or a customer to please. To strengthen your team's ability to be resourceful in the face of change, gather your people for an exercise called wild cards. Let's imagine…
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