From the course: Innovative Customer Service Techniques
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Improving your powers of observation
From the course: Innovative Customer Service Techniques
Improving your powers of observation
- Customer service requires an eye for detail. It might be fixing a problem before a customer notices, anticipating an opportunity to go the extra mile or simply noticing a customer with that I need help look. Unfortunately our brains sometimes trick us into missing these details. This video will show you how this happens and provide some ideas to prevent it. But first, I'd like to try to clear your mind with a little magic trick. There are six cards on the screen. I'd like to pick one of them and focus on it. Try to concentrate on the card so intently that the other cards start to blur. Now I'm going to take the cards off the screen. When I do, I want you to remember your card. Okay, do you have it? Try to see your card in your mind's eye. Now I've made a prediction about which card you will choose. I'm going to put the cards back up on the screen but I've made your card disappear. Let's see if I get it right. If you…
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