From the course: Process Improvement Foundations

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Improving quality and cost through team projects

Improving quality and cost through team projects

From the course: Process Improvement Foundations

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Improving quality and cost through team projects

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- Quality isn't just the job of the quality department. Ideally, the person at the top of the company would be obsessed with quality, seeing it as a way to beat the competition, get happier customers and reduce costs, instead of just a pain that means that some things don't get shipped because they fail inspection. And as well as support from the top, quality should involve everyone in the company. Often, production people see quality just as inspection and audits to be passed every now and then. Well, actually, these production people are the most valuable process improvement asset that you've got if you could motivate them to care about quality. Back in the 1960s, Professor Ishikawa, in Japan, had the idea of a quality circle, where management would actually ask the workers for help and ideas. This was quite radical at the time, and in some companies, still would be. The idea is that you put together a team involving…

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