Many times the only difference between your product or service and that of your competitor is quality. In this video, Eddie Davilla shows you how to define the level of quality in products and services.
- Former Intel CEO, Andy Grove, … loved to say, "Only the paranoid survive." … That quote tells us a lot … about the never ending competitive nature of business. … Companies should strive to be the best, … but to be the best, … companies often want to know where they stand … and what others might be doing. … It's no wonder that benchmarking … is such an important part of many businesses. … Benchmarking is a process of comparing … and measuring your company's processes and systems … against the processes and systems of others. … Sometimes people will also use benchmarking … as a means to discover another company's best practices. … How does it work? … Well usually, benchmarking is a four step process. … First, identify the process you want to benchmark. … Benchmarking is not … an overall company to company comparison. … It's very specific. … Second, identify the leader or leaders. … Which company's processes will you compare your process to? … Third, gather data. … How do they measure their process? …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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