Companies are often made up of hundreds of interconnected business processes. And that's why refining them is so important; together, they serve the organization, the employees, and the customers.
- Without reliable business processes,…growth and success are difficult, if not impossible,…for companies to achieve.…Since a business process is…a reliable documented business recipe,…it allows an organization to produce…consistent products or services.…Consistency may sound a bit boring,…but in fact, in business,…consistency brings comfort to employees and customers.…Think of some of your favorite places…to get food or coffee.…
Think of your favorite places to shop.…Which are your favorite service organizations?…You love them because you know…whenever you show up, you know what to expect.…Maybe you can't count on the weather or traffic,…but you know where to get coffee,…a breakfast sandwich, and a smile.…Customers keep coming back because…they can count on the consistency.…Employees become good at their jobs…because of a reliable and documented…business process that they were given.…
And once you've established and documented…good business processes at one location,…you might have the ability to grow the business.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Importance of business processes