Companies are often made up of hundreds of interconnected business processes. And that's why refining them is so important; together, they serve the organization, the employees, and the customers.
- Without reliable business processes,…growth and success are difficult, if not impossible,…for companies to achieve.…Since a business process is…a reliable documented business recipe,…it allows an organization to produce…consistent products or services.…Consistency may sound a bit boring,…but in fact, in business,…consistency brings comfort to employees and customers.…Think of some of your favorite places…to get food or coffee.…
Think of your favorite places to shop.…Which are your favorite service organizations?…You love them because you know…whenever you show up, you know what to expect.…Maybe you can't count on the weather or traffic,…but you know where to get coffee,…a breakfast sandwich, and a smile.…Customers keep coming back because…they can count on the consistency.…Employees become good at their jobs…because of a reliable and documented…business process that they were given.…
And once you've established and documented…good business processes at one location,…you might have the ability to grow the business.…
- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.