From the course: Innovative Customer Service Techniques
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Identifying the secrets of employee motivation
From the course: Innovative Customer Service Techniques
Identifying the secrets of employee motivation
- If you've ever played a team sport or watched any team sport, you can usually tell how successful a team is by how hard they try and how they interact with each other. Teams that are doing well seem to be highly motivated. Teams that are doing poorly seem to be discouraged. We often assume that motivation leads to success. Coaches give fiery speeches to motivate their teams, they come up with catchy slogans, fans cheer their teams on to give them encouragement. In business it's much the same way. The boss tries to motivate the team through pep talks, slogans, and incentives. Successful teams or individual employees seem highly motivated while less successful people do not. So what's the secret to motivation? It turns out that people are naturally motivated to do things they like doing, whether it's playing a sport or serving customers. It's a lack of success that demotivates us. One example is research that shows employee…
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