From the course: Program Management Foundations (2019)

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Identifying program benefits

Identifying program benefits

From the course: Program Management Foundations (2019)

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Identifying program benefits

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- The focus of a program is to deliver outcomes and ultimately benefits for the business. But these benefits will not just happen on their own. It requires a concerted effort for them to be identified, managed, tracked, and realized. There are a number of important factors involved with benefits management. First, who will be accountable for benefits? Accountability and ownership lies firmly with the business change managers, or operational level senior managers. They come from the business units affected by the change that will be using the deliverables from the program. Their key responsibilities are to identify the benefits for the program in their business area. Then, ensure that when planning to realize benefits, they have input into when they expect the likely benefits to be realized. Then the most important bits, to monitor the outcomes in their business units and measure the improvements to validate the achievement of the expected benefits. The next important factor is to have…

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