From the course: Agile at Work: Getting Better with Agile Retrospectives
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How to use the 5 whys technique
From the course: Agile at Work: Getting Better with Agile Retrospectives
How to use the 5 whys technique
- One of the goals in a retrospective is to find ways to improve the process. The starfish almost always has items the team wants to do less of, start doing, or stop doing. Yet, identifying the challenge is only the first step. The team still needs to find action items so that they can figure out how to make the process better. Fortunately, Agile uses some of the same tools as Lean Manufacturing. Remember that Lean software development is still considered under the Agile umbrella. That means that many of the items in the Lean toolkit also work for Agile. One of the oldest is the 5 Whys Technique. The 5 Whys Technique is used to find the root cause of a process failure. The root cause is the original issue. It is the initial problem that caused all the later fixes. Often, this original problem gets buried under a pile of solutions. That's why many manufacturers use the 5 Whys Technique. It gets to the root cause of…
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