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How to respond to valid complaints

How to respond to valid complaints: Customer Service: Problem Solving and Troubleshooting
How to respond to valid complaints: Customer Service: Problem Solving and Troubleshooting

How do you respond to a valid customer complaint? In this video, Noah Fleming shares the importance of apologizing, creating a resolution plan, and following up so that your customer valid concerns are addressed.

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Skill Level Intermediate
32m 25s
Duration
64,949
Views
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Skills covered in this course
Business Business Skills

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