It's easy to get defensive when you're feeling criticized. This video covers how to prepare yourself to receive feedback calmly and professionally.
- It's easy to get defensive when you're feeling criticized. … Why wouldn't you? … But it's not great for your career … to be known as the guy who can't take feedback. … Here's how to prepare yourself in order to receive feedback … calmly and professionally. … First, one important thing upfront … is knowing who to take feedback from. … There are a lot of people out there in the world … who have an opinion, … whether it's about how you dress … or the way you format your memos, … or your public speaking skills. … The best way to avoid getting worked up … about people's comments is to decide in advance, … who's worth listening to. … Largely, this boils down to two categories: … your boss and people whose feedback you ask for. … Anyone else who gives unsolicited advice, … no matter how well-intentioned, should be ignored. … I'm actually a hard liner on this, … because we'd never make any progress … if all we did was try to adapt to please people, … because most people have different opinions. …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.