From the course: Selling with Empathy during Uncertain Times
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
How to rebound from a sales failure
From the course: Selling with Empathy during Uncertain Times
How to rebound from a sales failure
- If you're in sales, you already recognize, customers are going to say no, and they're not always gentle about it! So if the customer says no, and it's a hard no, a fast no, a go-away-and-don't-bother-us-again no, you want to be gracious about it and maintain some dignity. You also want to be able to rebound. You want to be a resilient salesperson. And there's two things that'll help you do that. One, empty carbs. The second thing is a customer success story. So you probably already know what I mean by empty carbs. Let me tell you about a customer success story and why this is important to you. A customer success story is the true experience that a customer had and how you made a difference to them. So you've probably got these in your company, a story about how your offering improved the life of a customer. Now, a lot of times people think about these as a proof point, a testimonial, something you can use to get in the…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.