Aligning Customer Experience with Company Culture
With David Brownlee
Liked by 296 users
Duration: 33m
Skill level: Beginner
Released: 1/30/2023
Course details
Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can’t be an afterthought. Great customer experience should be woven into the very fiber of your business. In this course, David Brownlee, author of Rockstar Service, Rockstar Profits, helps you build world-class customer experience into your company culture. David shows you how to Identify your mission and goals, craft and align your customer experience vision, implement best practices, and create a winning customer experience framework.
Plus, find out how to continually evaluate and refine your strategy so you can always deliver a best-in-class experience. With these tips, you can create happier customers, more committed employees, and a brand that grows loyalty, profits, and revenue.
Plus, find out how to continually evaluate and refine your strategy so you can always deliver a best-in-class experience. With these tips, you can create happier customers, more committed employees, and a brand that grows loyalty, profits, and revenue.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Sherihan Zaki
Sherihan Zaki
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Ana Maria Groparu
Ana Maria Groparu
Assistant Manager at Massimo Dutti
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Lemeki Baleitavua
Lemeki Baleitavua
Digicel Fiji
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone