Listening to your employees is important—and can be done through a number of channels. This video shows you ways to listen to your employees both formal (surveys, polls, etc.) and informal (i.e. open doors, being approachable), being transparent, and providing feedback.
- Listening is so much harder than talking, and I think that's probably why the world is created of both introverts and extroverts. I had the privilege to meet Susan Cain, the author of "Quiet," and I started sharing who I am as an introvert and how it manifests. I think that it, partly a superpower, 'cause as an introvert, you tend to listen more. You're quieter, you're absorbing, you're processing many voices in your head, not one, but many different things, and then when you're speaking, it's about that one thing you're trying to narrow down into. Extroverts tend to have this stimulating creativity of throwing out ideas and brainstorming and creating energy, which I envy completely. But I think the powerful combination of the two is amazing. But what I've learned is that listening, even for an introvert, is extremely hard and tiring, so if you care deeply, if you start your day with intentionality and say, okay, when I have gratitude, my health, my family, work, whatever those things are, I may be a leader, I may not, but I care about the people I work with, and I care about what we're working on and serving our employees and our customers. In order to best serve them, I must be present. I must learn, I must be aware, I must listen. And so, if you're going to listen, then really listen, please. Put down the device, close the laptop. Seek to understand. Process what you're hearing. Echo back what you thought you heard. Calibrate. And once you truly understand what they're saying, then you can move on to how you're interpreting it, not before. And what is amazing, how often we want to be heard, we want to say our piece without actually listening to the other. So, there's lost IP. If you just think about IP as an intellectual property with a price tag, you're missing a lot of money. If you listened, absorbed it, you'll get smarter. Person that's talking will feel really heard. It is the most attractive trait to be heard. What an amazing leader that puts everything down for you. Now, what do you do with the listening? If you talk about the power of listening, and it's an attractive moment in time, it makes me more engaged, I think you get me. But then what? I need to listen to understand. I need to listen to figure out, are we aligned or not aligned? I need to listen to make sure that if there's white space, a problem, an opportunity, that I have enough awareness in how to fix that opportunity. And if you have a development, Agile methodology in your organization or in your head that, you know, perfect is terrible, what you want is, iterate and learn along the way, then you only iterate once you learn and listen. So, an active part of learning is listening. Then you have to tell your audience what you did with what you heard. And when you close that loop, this is what you said, this is the interpretation, and this is what I did, thank you, you build trust. You build a better organization, a better thing, whatever that thing is, and you give them permission to speak up more, and you're role modeling the right thing. But at the end of the day, take a nap, because it is tiring.
- Determine what prevents a company from being equitable.
- Explain the importance of storytelling.
- Construct how an interview process should work that would enable you to hire diverse talent.
- Describe the purpose of listening to employees.
- Determine the factors for choosing DIBs role models in a company.