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How to deliver bad news

How to deliver bad news: Customer Service: Problem Solving and Troubleshooting
How to deliver bad news: Customer Service: Problem Solving and Troubleshooting

Everybody in customer service eventually has to share bad news or unwelcome information with customers. Learn a simple approach including specific language skills.

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Skill Level Intermediate
32m 25s
Duration
3,681
Views
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Skills covered in this course
Business Business Skills

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