From the course: Business Fundamentals for Customer Success Managers
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How businesses work: Capabilities
From the course: Business Fundamentals for Customer Success Managers
How businesses work: Capabilities
(upbeat music) - The word capability means the ability to perform a task successfully. A business capability therefore, is the ability for a business to perform a task successfully. Business capability modeling, is the process of creating an entire model of the business and everything it does, based purely on this concept of capabilities or performing tasks. Business capabilities are generally thought about in three layers or levels, with the high level capability at the top, which can be broken down into several mid level capabilities, each of which can then in turn be broken down into low level capabilities at the bottom. Say for example, a high level capability of most companies would be sales. Within the sales, high level capability exists several mid level capabilities including order taking, which is one aspect but not the only aspect of the overall sales capability. In turn, within the order taking mid level…
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