From the course: Interview Tips for Sales Professionals

How to approach this question

From the course: Interview Tips for Sales Professionals

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How to approach this question

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- As a sales professional, you of course have your client's best interest top of mind in everything that you do. Your job is to help them solve problems, grow, thrive, and when you get down to it, be happy about their relationship with you and your company. It's invariable, however, that every now and then you're going to drop the ball. You'll disappoint your client by over-promising and under-delivering, which if you've spent any amount of time in sales, you know is the exact opposite of what you're supposed to do. So what do you do when this happens? Specifically, how do you address it in a job interview? When you're interviewing for a sales role, you'll want to make sure it's clear to the interviewers that you're honest and timely in your response. Consider sharing an example, assuming you have one, when this happened to you. Outline how you notified your customer right away, took ownership of what was going on, and made every effort to fix the elements that you could fix. Your interviewers are also going to be on the lookout for your prioritization skills, so be sure and share how you proposed a new plan, got the client involved in the prioritization, and then tackled the most important things given the circumstance. And then finally, make it clear what you learned from that situation and how you approach things today based on what you learned from the past.

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