From the course: Interview Tips for Sales Professionals
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How to approach this question for Account Executives, Customer Success Managers, and Relationship Managers
From the course: Interview Tips for Sales Professionals
How to approach this question for Account Executives, Customer Success Managers, and Relationship Managers
- Aren't great clients, great? Yeah, I'm thinking about my own clients, and the vast majority of them are smart, interesting and kind. But every now and then, you know where I'm going with this one, every now and then, the universe is going to throw you a really challenging customer. And you have a couple of choices. Make the most of it, or plan a graceful end to that relationship. Most often, the former is your best plan. Companies tend to frown over things like, hmm, lost revenue, but not always. When you're interviewing for a sales role, you very well may be asked how you navigate matters when you've got a difficult client on your hands. So you'll want to be ready to showcase a few key things. Number one, make it clear that you know how to adapt to all types of people. Not everyone you work with is going to be your favorite. People have different personalities, expectations, quirks, levels of intensity. Some are…
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