From the course: Six Sigma Foundations
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How to analyze process maps
- A process map is a graphical representation showing the steps, activities, and decisions involved in a process. This process map was created earlier during the measure phase. So how do you analyze it? Well, let's talk about it. I have some recommendations and questions you can ask when you analyze a process map. My first recommendation is to identify any bottlenecks. Ask where are the delays, where are the holdups? Highlight those steps, then ask why are there bottlenecks? Is it because there's too much work required at those bottleneck steps? Could it be the workload is not balanced among the steps? Perhaps there is not enough people or resources assigned to carry out those steps. Identify any workarounds, perhaps, the official procedure is too unwieldy, people bypass the bureaucracy and take shortcuts. Question why are there so many steps? Ideally, the perfect process has only one step, snap and it's done, mission…
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