This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.
Skill Level Beginner
- [Interviewer] How to deal with people who treat you like dirt? So that is a captivating issue. I think it affects a whole lot of people. So what's your inspiration behind this? - [Robert] I was asked by the Harvard Business Review, Julie Kirby was the editor then and she's said, Could you write an essay on breakthrough ideas? And I said, Well, Julie I have an idea for something I want to write about that I really feel strongly about. It was in part because in my academic department those days, we had a quote on quote, no jerk rule. And also at that time my wife was running a large law firm and dealing with jerks was a big part of her job. So I had this kind of going on in my head and so I wrote this 800-word essay that had the censored no jerk or whatever rule in it and I've written stuff for the Harvard Business Review before and usually I would get a few emails or maybe one speaking gig or something. I got hundreds of emails where people just deluge with the stories they had. Their bad bosses, their bad co-workers, their abusive customers and so that led me to write what was sort of the first installment of this adventure back in 2007, I wrote, I got to stay with the language The No Jerk rule and that book sold very well and I said I'd never do another book again but I kept getting all these emails and, and even though that book was mostly about how to build a relatively jerk free culture. Most of the emails and thousands of them the first chapter of the book is called 8 thousand emails of the survival guide, they were essentially all asking the same question which is I am stuck with a jerk or a bunch of them what do I do and everything from CEO's, to Costco employees, I actually got quite a few emails from clergy, you know Rabbis, priests, baptist ministers a lot about actually difficult parishioners. So, I tried to respond to them individually and I also started collecting the huge academic research on bullying, abusive supervision and so on and I did other things like you mentioned I was involved in the Stanford D school and I did some work on scaling and leadership, but I eventually went back to it and wrote this book in part because I had thought so much and had answered so many emails and still I get probably an email a day still from somebody who sends me their story about the jerk they're dealing with and they ask for help and I didn't mean to become the Dear Abby of the jerk world, but here I am.