How to Resolve Conflict and Boost Productivity through Deep Listening

- [Narrator] This is an audio course. No need to watch, just listen. Welcome to the latest addition to LinkedIn Learning, podcasts. We've curated some of the best business podcasts and made them even easier to listen to. Each episode is split into sections. Use the links in the Contents area to skip to whichever section you like. We're always looking for new ways to help you learn and we appreciate your feedback. Thanks for listening. - [Interviewer] We're talking listening, and I want to sort of start off with a real strong why. Could you give us sort of like a case, or a study, or an example that reveals really what's at stake when we listen well and what can be possible, And when we don't listen well and how we're suffering? - [Interviewee] 30th of December Wuhan, China. Dr. Lai has said to a group of his medical professionals, he's an ophthalmologist, that he's worried that the patients he's seeing at the moment have SARS-like symptoms showing, but it's worse. And he publishes that on the local social media app that they use and that gets seen by the Chinese government. And the next day he's visited by the Chinese government officials and told to recount what he said and everything he said is wrong. And everybody ignored him. Nobody was listening to him. And as a result, we have the coronavirus that's completely changed the world in 2020. That's one of the costs of not listening. So, the cost of not listening can be quite significant. And in a lot of workplaces, Peter, people whose opinions are different, who may be seen as far out or look different, they're ignored, whether it was on the Deepwater Horizons oil rig in 2012 where a whole bunch of people, 11, got killed because engineers weren't listened to. But also the global financial crisis, Dr. Raja was presenting a paper at Jackson Hole, Wyoming in 2005 and actually predict the way the global financial crisis would play out. But again, he was ignored. He wasn't listened to. Millions of jobs, billions of dollars of savings, it all evaporated and there's some of the big costs of not listening in our workplaces. It creates confusion, it creates chaos, it creates conflict. It creates projects that go over time, it creates lost customers, and it creates great employees who leave because their managers don't pay attention to them. So they're just a couple of the costs of not listening.