This course was created by Careercake, the careers content platform. We are pleased to host this training in our library.
Skill Level Beginner
- Hi I'm Aimee Bateman. Career coach and founder of Career Cake. In this course I'm going to talk to you about how to achieve something that's quite difficult. Delivering criticism in the work place but positively and effectively. Now we can all think of a time whereby someone has given us feedback, and it wasn't the most tactful way. Maybe we've gone away feeling a whole mix of emotions. Maybe we felt angry, maybe we felt hurt, maybe we felt really demotivated. And I know that maybe we can think of a time, whereby we've had to give someone else feedback, and it wasn't what they wanted to hear. And before we did it, we might've sat there completely stressed out about it. Maybe they're presentation style wasn't great, so maybe you'd noticed the way that they speak to some of your other colleagues. And it wasn't always the best. Whatever it is that we have to communicate we want to have a positive outcome, yeah? We don't want to hurt anybody's feelings. But at the same time, we do need to give this feedback. Now people often say that, you know I want criticism, I can take it, feedback is a gift. In fact I say it all the time because, I do think I'm very good at taking criticism. I'm a bit unique like that, I'm a bit strange, and I actually love it. But, even taking that on board, there's still an effective way to deliver it. A way that minimizes any negative impact. Now, in this course we will cover, how to avoid common mistakes that people often make when they have to deliver criticism. We're going to look at how to build rapport, how to build trust, how to build empathy with your colleagues. And how to turn your criticism into a positive by, I don't know, maybe an improvement area. Something that they just need to improve on. To ensure then that it will be acted on. Now, what I want to just say is that I know that delivering criticism can be quite stressful. But I promise you that you can do this. And sometimes, if it's done really well, come out of it with an even better relationship with your colleague. So I'm going to tell you how to do that. So let's get started.