From the course: Change Management Foundations
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Helping employees understand how to change
From the course: Change Management Foundations
Helping employees understand how to change
- Let's say employees understand the need for change and are even enthused by it. They'll still want to know specifically how to change and they'll expect change leaders to demonstrate specifically how they'll be providing assistance along the way. Enter the BEST Guide. It's a document that accomplishes both by forcing change leaders to do several things. It's a document that you can develop. In the document, change leaders must spell out the behaviors that employees need to exhibit and the actions they need to take as they transition and adapt to change. Expectations of employees as they transition from the old state to the new state are also included in the document as are the skills and knowledge employees will need to develop along the way. Finally, through the BEST Guide, change leaders must commit to employees the training they can expect, the coaching they'll be given, and the supporting processes and…
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