From the course: Innovative Customer Service Techniques

Help your team unlock their potential

From the course: Innovative Customer Service Techniques

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Help your team unlock their potential

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- One question I'm often asked is what's new in customer service? Perhaps you already know the basics and you're ready to take things to the next level, maybe you're trying to get an edge on your competition, or, if you're like me, you're just fascinated by customer service and always want to learn more. Hi, my name is Jeff Toister. I'm a consultant, trainer, and author who helps customer service teams unlock their hidden potential. We'll start by looking at ways we can influence our customer's perception of the service we provide. Next, I'll show you how to enhance your service senses, so you can better understand your customers needs. Finally, I'll introduce some unexpected ways that teamwork impacts service quality. We've got a lot to cover, so let's get started.

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