Happy employees have better engagement, productivity, and retention

- [Guest] I think so many, especially business leaders and managers, underestimate how much time is lost in complaining, and in griping, and in just sort of being unhappy. Here's a little experiment for you. If you think about somebody that you don't like, somebody that's irritating and drives you crazy, just think about how much time you've spent in your life just basically sitting and thinking about how annoying that person is, or complaining to somebody else about how annoying they are, and calling your mom, "Oh did I tell you "what so-and-so did today?" We actually spend a lot of time on that, and not nearly as much when we trust and value people. That doesn't take away from our work. We don't devote the same kind of energy to it. We tend to devote that kind of energy into working together. I was in a building, this is in my book too, where I met two nurses, they're both male, and they were just so happy in their…