From the course: Delivering Employee Feedback
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Handling critical feedback
From the course: Delivering Employee Feedback
Handling critical feedback
- Here's a simple fact. The more difficult or critical the feedback is that you need to deliver, the more difficult it will feel. When you see a questionable behavior over time, or see work products that don't meet expectations, talking about it, while challenging, is essential. You'll be successful here by focusing on the typical elements of effective feedback. These include being very specific, owning what you say, addressing issues, not people, having a dialogue as opposed to dictating, giving the right amount of feedback at the right time and place, and finally, following up to ensure the feedback sticks. And for more difficult conversations, the best approach is to address just one issue. Mentioning multiple issues takes more time, can confuse the person, or might leave them feeling overwhelmed. When the feedback is critical, this is even more true. Now, that means I have to address one classic approach to giving difficult feedback that usually is not appropriate. It's called the…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.