Guiding your organization to better conflict management

- [Spokesman] Organizations benefit when they adopt mediation as part of their grievance processes. It drastically reduces costs as it helps employees mend bridges and rebuild trust in one another and in their organization. To persuade your organization's leaders that it needs to change its approach to conflict, first gather information from within the company. Internal information is often more compelling and credible than external findings. Using the data collection process to start a conversation with your colleagues. Such discussions might generate support for the creation of a strategy to manage conflict. Disputes that become points of conflict involve how human beings relate to one another, so learn more about how people behave. Many conflicts emerge from the interaction of emotional and psychological factors. The better you understand these forces the more effectively you can manage conflict. People often resort to…