Managing waiting lines is important for your customers and employees. Eddie Davilla explains what you need to consider when managing your waiting line.
- [Instructor] Waiting lines, we may hate them, … but they're a sure sign of a civilized society. … Believe it or not as an honorable and considerate … human being, your hard-wired to respect … the waiting line. … Don't believe me? … Well let's think about a simple waiting line situation. … Let's say you're in line at Starbucks … waiting to get a coffee, … no, no, instead let's say you already have your coffee. … You're not even in the waiting line, … you're sitting down people watching, … you're simply observing the waiting line. … All of a sudden you see someone cut the waiting line, … they simply jump in front of someone … already in the waiting line, how does this make you feel? … I mean, who the heck does that person … think they are cutting in line? … They aren't special, they're just like everyone else. … All people should be taken care of in the order … in which they arrive. … Waiting lines are important, they are important … to customers, and thus they need … to be important to companies. …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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