Giving negative feedback can be challenging, but doing it effectively can also have a lasting positive impact on not only the teammate you're giving feedback to, but to the entire organization. You don't want to make your team member feel awful but you also don't want to beat around the bush. In this video, learn how to give clear and concise negative feedback that leaves your team member empowered to take action.
(upbeat music) … - [Instructor] I appreciate the effort, but … wa wa (laughs), we all know what comes next. … It's going to be negative feedback, we've all gotten it. … And giving negative feedback can be a real challenge, … not to mention receiving it, but when you do it effectively, … it can have a lasting positive impact, … not only on the teammate that you're giving it to, … but also to the entire organization … if you have a real growth mindset. … - [Instructor] So you don't want to make … your team member feel awful, … but you also don't want to beat around the bush either, … you want to be clear. … Which leads us to the first rule … of giving negative feedback, … give it early. … Not early like, … "I noticed you made this one mistake, one time," early, … but shortly after you start to notice a pattern of behavior. … The more you drag that out, … the worse that team member is going to feel when you finally … do address it and the bigger cost to the organization. … So one-off mistakes, especially if the person notices, …
- Aligning your team and setting goals
- Holding high-impact one-on-ones
- Delivering feedback
- Navigating team conflict and change
- Recruiting talent
- Leading through disruption