From the course: How to Develop Friendships and Connect Meaningfully with Work Colleagues

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Getting the best out of client relationships

Getting the best out of client relationships

From the course: How to Develop Friendships and Connect Meaningfully with Work Colleagues

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Getting the best out of client relationships

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- Today, regardless of the industry you work in, you're in the relationship business. It's all about collaborating successfully. Whether you work with people remotely or in person, and nowhere is that more important than with the clients you serve. Smartly managing these special relationships will help you earn clients trust and secure future business. It can also inspire clients to recommend you to others. So where can you start? Let's take a look at three key methods for cultivating productive high trust relationships with clients. To start, be human. By acknowledging your client as an individual with unique preferences, needs, and interests, you show them that you really see them. Not as a key account or a buyer, but as a human being. So make an effort to form a connection, preferably with face-to-face communication via video if need be. For example, ask them what they're looking forward to next in their…

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