From the course: Leading a Customer-Centric Culture
Get employees obsessed with service
From the course: Leading a Customer-Centric Culture
Get employees obsessed with service
- Think about companies that are known for customer service. There are probably a few that come to mind right away. Look carefully and you'll see they all have one thing in common. Employees at these companies are absolutely obsessed with customer service. How do customer-centric organizations get their employees so excited about customer service? I like to show you in my LinkedIn Learning course. You'll learn how to create a customer service vision. I'll show you how to engage employees so they are excited about the service culture. And, I'll walk you through aligning your entire organization around service. Hi, my name is Jeff Toister. I'm the author of the Service Culture Handbook and a consultant who helps companies get their employees obsessed with customer service. You can apply these concepts whether you lead an entire organization, a department, or even a small team. I invite you to join me on this journey to explore what it takes to be customer-centric.
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