As a leader, it is ultimately up to you to identify the values that will drive accountable behavior. In this video, learn how to communicate with people regarding how they can live up to your expectations.
- Moving toward a culture of accountability requires someone … to take the first step. … That's the leader's role. … To move forward, first identify problems or gaps … in your organization's culture. … Maybe conduct an accountability survey … to identify where the problems are. … Talk to your associates. … Speak with some key stakeholders. … Talk to end consumers or customers or patients, … whoever you're ultimately accountable to. … And assess what the current environment is … for your organization. … Then build and communicate an action plan. … Let people know here are the changes we're looking to make. … Here are the values that we hold up … that we're trying to live up to. … And by communicating it, you're making it clear … what behaviors you want to change, as well as why. … And when people succeed, celebrate and share those stories. … Let people know the rationale. … Help them understand the value that came into play. … For example, I went to the United States Military Academy …
- Define accountability.
- Compare and contrast accountability and responsibility.
- Identify ways a leader can model accountability.
- Explain how to define accountability for a team.
- List examples of consequences for failing to deliver.
- Describe how to strengthen a brand by establishing and reinforcing a culture of accountability.