Learn to illustrate the difference between your present and desired states so you can accurately identify the scope of your improvement project.
- The Gap Analysis is simply when you put your…desired state and present state side by side.…In our example we said that the…desired state five years from now was being…the VP of Marketing a tech firm,…having a net worth of $1.5 million,…and owning a three bedroom home near your favorite city.…Next to that, we would put the present state.…Marketing Analyst at a tech firm,…a net worth of $25 thousand,…renting a one bedroom apartment.…
Because these are measurable goals,…we can explain the difference between…the desired and present state in each case.…Because you are eager to develop a solution,…now you might feel the need to start…charting a course to the desired state.…But actually, before we begin to chart a course to success,…we need to examine our three gaps.…As the change agent, you'll have limited time…and resources to accomplish all of these goals.…
Rather than go after all three goals at once,…perhaps you'd like to concentrate…on just a portion of our desired state.…For example, in this case, we might say…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Gap analysis and scope