Once both parties have expressed their unmet needs relative to a conflict, it can produce a sense of clarity and willingness to move toward resolution. In this video, learn how to gain alignment and brainstorm solutions that meet both conflict partner’s needs.
- Step four in the resolution roadmap,…our framework for solving everyday problems,…is gaining alignment and brainstorming.…I want you to think about a conflict you're dealing with.…You very likely have an idea or several ideas…that would solve the problem.…But if you try to go from identifying the issue…and straight into solution,…you run the risk of gaining false consensus,…a fake yes for the purpose of getting out…of the conversation as quickly as possible.…
So you have to step into the messy part…and hear the other person out.…Hear their facts and stories and ideas.…So they're not just part of the problem,…but part of the process of getting to the solution.…One thing that can help you through the messy part…is asking yourself what I call the big deal question.…What are we committed to?…Or, what goal are we all trying to accomplish?…The purpose here to find a common theme…to anchor or focus your problem-solving process…and keep you on track.…
So let's take a look at this part of the process…with our conflict partners Gina,…
- Define the "Name, Blame, Claim" cycle.
- Distinguish different types of conflict styles.
- Recognize contentious tactics.
- Identify issues and needs.
- Explain how to reframe.
- Increase conflict capacity.