Gain clarity and take command

- My name is Eric Zackrison. … I'm a professor and consultant dealing mostly … in leadership strategy, management, and how to communicate … with people more effectively. … So with leaders in this situation, I think the first thing … to remember is that people are anxious … because they're uncertain. … And so for us as leaders the same thing happens, … that we're uncertain of what's going on. … And so the first thing to start with, before we even … talk to our teams and our employees, is for us to get … some clarity, as much as we can, and be able to realize … that it's okay that we don't know everything, … that we can only control what we can control. … So find out what you can control, find out what information … you can, and then approach your team with that in mind, … with a kind of clear head or at least as clear … as you can be, and communicate to them that you're doing … what you can. … There's some research that shows that in crisis situations, … those organizations that don't necessarily offer sympathy …