Too often people judge others by their actions and behaviors while people judge themselves by their intentions. In this video, uncover your knowledge gap of intention and behavior, and learn about basic conversations that you can employ to help lessen the gap between the two.
- One of the greatest blunders … in providing effective performance feedback … is the fundamental attribution error. … This is really just a fancy way of saying that too often, … we judge other people by their behavior, … while judging ourselves by our best of intention. … And this brings me to another important element … of effective performance feedback. … You need to acknowledge intention alongside behavior … when giving your feedback. … A famous example … of fundamental attribution error is in driving. … When someone cuts us off, … we assume that the driver is a self-centered, egotistical, … good for nothing, downright jerk … that should have their license revoked … because they have no consideration for the road, … and they're a complete hazard to society. … However, whenever we cut someone off, … we tend to find justifications for our actions. … See, we didn't intend on cutting anyone off. … We just didn't see them. … We simply needed to get into the other lane, … and the turnoff was quicker than we expected, …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.