Company culture plays a big role in how receptive people are to feedback. In this video, learn how to foster a culture of informal feedback within your team in places more than the watercooler.
- Carlos and Enrique were at the lunch table … talking about the recent company family picnic. … Carlos was the main organizer and was excited … that the predictive rain weather forecast … turned to a sunny and warm weekend. … Enrique then said in passing, … "I really appreciate how intentional the organization is … about including my family in events like this. … It really shows that the company … lives out its family values. … I wonder if we could do more with this idea, … like maybe a family service day? … Here, Carlos has received valuable feedback … about the specific quality of the event, … encouragement, appreciation for more events, … and even ideas to improve future performance. … All of this valuable feedback … happened within the course of a simple lunch break. … And this brings me to another important aspect … of performance feedback. … Foster informal, organic, unplanned feedback, … as it is important to improving our performance. … Be intentional about creating a space for informal feedback. …
Released
10/23/2020This course was created by Madecraft. We are pleased to host this training in our library.

Skill Level Beginner
Duration
Views
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A Toolkit for Giving and Receiving Better Feedback
with Big Think28m 43s Intermediate
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Introduction
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Everything is feedback1m 24s
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1. Giving Feedback
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Purposes of feedback2m 38s
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Personalized feedback3m 2s
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Timely feedback2m 29s
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Specific feedback4m 3s
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2. Receiving Feedback
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Active listening2m 30s
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Don't get defensive3m 30s
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3. Confronting Undesired Behavior
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Lack of humility2m 49s
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Lack of motivation4m 45s
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Lack of ability3m 47s
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Taking disciplinary action4m 17s
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When feedback doesn't stick2m 32s
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The greaser approach3m 19s
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Address behavior2m 26s
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4. Feedback Expectations
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Feedback balance3m 26s
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Utilizing feedback data5m 2s
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5. Informal Feedback
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Foster informal feedback3m 51s
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Feedback ownership2m 36s
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Feedback methods3m 13s
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Relational feedback3m 15s
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Conclusion
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Video: Foster informal feedback