Flowcharts provide a detailed and visual representation of processes. See how flowcharts can be a change agent’s best friend.
- One essential tool for anyone…looking to improve a business process…is a business process map or…what most of us refer to as a flowchart.…Flowcharts are great because different symbols…allow us to see points of entry and exit into a process.…Steps where stakeholder decisions…might take us in different directions.…And we have steps where we might exchange data…or collect information.…We also have symbols that notify us of deliveries,…inspections, and even other processes…that might be right in the middle of this process.…
There actually a number of other flowchart symbols too.…But in reality whether you follow all of these…flowchart conventions or not,…the important thing is that a flowchart,…any flowchart, is an excellent visual tool.…For example, in our call center order process,…a process designer can see all of the activities…the customer will run through, all of the decisions,…all the points where data will be collected,…and how a customer might enter or exit the process.…
The process map isn't just a tool…
- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.